Delivery & Returns
Where do you deliver to?
Currently we only deliver to the ROI, Europe, The United Kingdom and Northern Ireland, North America, Canada, Australia and New Zealand. Dear John ships from Ireland (EU) and Northern Ireland (UK) and we are not responsible for any duties and/or taxes you may incur upon delivery.
How long will my order take to get to me?
All Dear John pieces (excl. our knitwear and special order pieces) are dispatched within 2 working days. Our knitwear and special order pieces are handmade to order so please allow up to 2 weeks for production and delivery. If your order includes a knitwear/special order piece as well as one of our ready to ship styles, we will dispatch them separately. We will notify you by email when your order has been packaged and dispatched.
* Please refer to the table below for how long your order will take to be delivered after it has been dispatched.
Standard Tracked Delivery Rates:
| Republic of Ireland | 2-3 working days | FREE on all orders |
| UK and Northern Ireland | 4-5 working days | FREE on all orders |
| Rest of Europe | 4-5 working days | €15 or FREE on all orders of €500 or more |
| North America, Canada, Australia & New Zealand | 5-7 working days | €30 or FREE on all orders of €500 or more |
** Please Note that orders can currently only be delivered on working days (ie; Mon-Fri)
Do you offer Tracked Delivery?
Yes, all orders are sent out with tracked delivery using DPD or AnPost. For UK and N.Ire orders we use Royal Mail. Within Ireland you may also elect to get your order instead delivered to a DPD collection point near you on the day of delivery.
Do you offer Free Delivery?
Yes, we offer free delivery on all orders to the Republic of Ireland, all orders to the UK and N. Ire, orders of €500 or more to Europe and orders of €500 or more to the USA, Canada, Australia and New Zealand.
Can I return an item?
Of course, if you are not 100% happy with your order, any stock item can be refunded or exchanged within 14 days of your order being delivered. Contact us at info@dearjohnclothing.com to start your return.
- Dear John will not cover the shipping costs of returning your items, this must be paid for by you.
- We ask that all items are returned to us unused, with tags and in perfect condition.
- Please ensure it is packed securely as we are unable to offer you a refund if the item is returned to us damaged.
- We recommend that you send any returns using a tracked postal service as unfortunately, we won’t be able to give a refund if returned items are lost in the post with no proof of postage.
- Unless they are damaged/faulty, we have a no returns policy for knitwear and special order items, as they are handmade to order and are not a stock item.
Do you offer Exchanges?
Yes, we offer size exchanges on any piece, including knitwear/special order items as long as it is returned to us unused, with tags and damage free. Contact us at info@dearjohnclothing.com to start your size exchange.
If you wish to exchange a knitwear/special order item, you must still allow 2 weeks for production and delivery once we have received your exchange request. Please note that we will not post your exchange until we have received the size you do not want. If the size you require is out of stock we will offer you a full refund or store credit.
N.B. You cannot exchange one item for another, we will only accept an exchange if you have ordered the wrong size. If you wish to purchase a different item, you must make a return and place a new order.